At Pana Stores, we are committed to ensuring your orders are delivered quickly and efficiently. Please review our Shipping & Delivery Policy below for details.
1. Shipping Locations
We ship worldwide. If you’re unsure whether we deliver to your location, please contact us at [email protected].
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery in 7–15 business days.
- Express Shipping: Estimated delivery in 3–7 business days.
Delivery times may vary depending on your location and chosen shipping method.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free shipping is available for orders over [insert free shipping threshold, e.g., $100].
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to track your package.
6. Customs and Duties
For international orders, customs duties, taxes, or import fees may apply and are the responsibility of the customer. Please check with your local customs office for more information.
7. Delayed or Lost Shipments
While we strive to meet delivery timelines, delays may occur due to customs processing or other unforeseen circumstances. If your package is delayed or lost, please contact us at [email protected], and we will assist you promptly.
8. Incorrect or Incomplete Address
Ensure your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If an issue arises, please contact us immediately.
9. Damaged Items During Transit
If your order arrives damaged, please notify us within 48 hours of delivery. Send us an email with photos of the damaged items, and we will arrange for a replacement or refund.
If you have additional questions about shipping or delivery, feel free to contact our customer service team at [email protected].
Thank you for choosing Pana Stores!